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Help for Seniors and Caregivers

Services to help Seniors and Caregivers are provided directly by Dallas Area Agency on Aging staff and through agreements with vendors and contracts with public, private and non-profit organizations.

Eligibility for services:

· Must be a Dallas County resident

· Must be 60 years of age or older or a caregiver of a person 60 years of age or older

· Some services may have additional eligibility requirements related to ability to perform Activities of Daily Living

Check out the services available:

Benefits Counseling Program Helps seniors and caregivers understand public entitlement programs including Social Security, Supplemental Security Income, Medicare and Medicaid. Benefits Specialists provide individual counseling and make referrals for assistance by telephone and at designated counseling sites. Training and awareness opportunities are available throughout the year focusing on Medicare and Medicaid related topics. Click Here for more information

Frequently Asked Questions About Benefits Click Here:

Click Here for: 2015 Benefits Counseling schedules & locations

Click here for: 2015 Benefits Training

Click here for: 2015 One-on-One Benefits Counseling

Care Coordination Program Helps to link seniors with available community services. Activities of Care Coordinators may include screening, assessment, care plan development, arranging, coordinating and following up on services. The agency sponsors seminars in conjunction with other agencies to bring awareness to the impact of caregiving and to provide information about available resources. Click here for more information

Caregiver Education Program - Provides basic caregiver education classes and disseminates information relevant for informal caregivers to increase their knowledge about available resources and awareness of the caregiving experience. The program is offered by Z-Quest. Go to

Caregiver Support Program Helps link caregivers with available community services. Activities of Caregiver Specialists may include screening, assessment, care plan development, arranging, coordinating and following up on services. The intent of this program is to ease the emotional, physical and financial strain of caregiving. Click here for more information

Chore ServicesPerforming household chores a senior is not able to handle on their own, such as heavy cleaning, moving heavy furniture, and maintenance such as yard/sidewalks. Click here for more information

Health Intervention and Disease Prevention
Provides self management classes. The two programs currently in place are based on applying scientific reasoning, behavior change theory and program planning, proven effective in reducing the risk of disease, disability and injury.

Sites Chosen For Diabetes Classes:

To help older adults live better with diabetes, Better Choices, Better Health diabetes self management classes will be held the following locations throughout Dallas County. The seven-week sessions will address topics including healthy eating, reading food labels, monitoring blood glucose, setting and maintaining weekly action plans and exercise and more. To enroll, you must obtain a physician referral and be a Medicare beneficiary with Type 2 diabetes. For class and locations and date, please contact Jessica Walker. To obtain a physician referral form, click here. For more information, call Jessica Walker at 214-954-4218 or email

Better Choices, Better Health Dallas - provides diabetes self-management classes that help seniors with diabetes live healthier lives. Developed by Stanford University, and now operating in more than 70 countries. The seven week, two and –one-half-hour classes are taught by trained lay leaders and have a proven track record.

Click here to see our accreditation announcement and more program information
Click here to view our video
Click here for more information on classes or becoming a lay leader

A Matter of Balance presents classes that help seniors overcome the fear of falling, the number one source of injuries in seniors. For information, click here

Stress Busting Program for Family Caregivers - This 9-week program helps family members caring for a loved one with Alzheimer’s disease or dementia deal with the stress and issues associated with the caregiving role. Participants will learn stress management techniques, relaxation and coping strategies. For more information click here.

Health MaintenancePurchase of durable medical goods, nutrition supplements, eyeglasses, hearing aids, or counseling for seniors and caregivers. Click here for more information

Information, Referral and Assistance - The Aging Information Office provides Information Specialists that respond to callers and link them with available and appropriate community resources (24 hrs, 7 days a week). Aging Information Office is one of the access points to receive services. It is part of 2-1-1 Texas and serves as the Area Information Center for North Texas administered by the Community Council of Greater Dallas. The Aging Information Directory and Caregivers Guide, published by the Community Council of Greater Dallas is available free of charge and also is available on line.

Click here for more information.

Deaf Action Center -
assists hearing-impaired seniors in accessing needed services to maintain independence and develop skills to better cope with their deafness. Go to

Legal Assistance and AwarenessDocument preparation, advice or representation provided by an attorney or Benefits Counselor to seniors or caregivers with economic and social needs on matters related to insurance issues, public/private benefits, and consumer problems. Assists with preparation of wills, power of attorney and medical directives. Click here for more information

Mental Health Education and Awareness - The program provides information to seniors about available mental health services, healthy aging, mental health and mental illness awareness. The program is sponsored by Mental Health America of Greater Dallas. Go to

Nursing Home Ombudsman -
Responsible for receiving, investigating and resolving complaints made by, or on behalf of residents of nursing facilities and assisted living facilities. The Friendly Visitor Program, a component of the Ombudsman Program, matches nursing home residents that do not have regular visitors with volunteers. These services ensure the highest quality of life and quality of care for residents. The program is sponsored by The Senior Source. Go to

Nutrition Services:

· Congregate Meals at Senior Centers -Meals are served to eligible seniors in congregate settings or nutrition sites to reduce food insecurity and promote socialization. The meal provides a minimum of 33 1/3 percent of the required dietary reference intakes. Click here for more information. The sites are located in churches, recreation centers, community centers and provide other services that encourage independence and healthy lifestyles.

· Home Delivered Meals A standard meal delivered to an eligible participant in their place of residence. The objective is to reduce food insecurity and help the recipient sustain independent living in a safe and healthful environment. The meal provides a minimum of 33 1/3 percent of the required dietary reference intakes. For more information on Home Delivered Meals, please visit

For information on congregate meals click here

Kosher meals are also available for individuals who are eligible. Contact .

Click here for more information about Nutrition Services

Personal Assistance
Temporary in-home assistance for seniors discharged from a hospital or waiting disposition of eligibility for an entitlement program with tasks they would typically perform if they were able. The senior must have difficulty in performing a minimum of two activities of daily living. Click here for more information

Residential Repair Arranges for minor repairs or modifications to the home of a senior that are essential for the health and safety of the occupants. Click here for more information

Respite Care (Voucher) Temporary relief for caregivers provided on an intermittent or temporary basis while the caregiver is unavailable or needs relief. The care recipient must be unable to perform a minimum of two activities of daily living. The provider is chosen by the caregiver. In addition to supervision, services may include meal preparation, housekeeping, assistance with personal care and/or social and recreational services. Click here for more information

Transportation (Voucher)Provides door to door trips to medical appointments, social service agencies, entertainment and other activities for seniors who cannot use or do not have access to public transportation services. The provider is chosen by the senior who is responsible for negotiating the rate and transportation schedule. Click here for more information

Vision Changes Program - Program designed to address the issue of vision loss and provide information to seniors and caregivers experiencing vision loss. Also includes information about adaptive equipment available and how to use it. Conducted at senior centers, retirement facilities and other locations where seniors congregate. For more information call LifeRoads, Inc. at 972-863-9712or via email