2-1-1
Resource Database
Specialist
Responsibilities:
Under the direct supervision of the Director,
Resources & Technology and Resource Training
Coordinator.
Maintains a database of agencies and programs which
provide human services in the 8 county service
areas. Maintenance of the 2-1-1 database requires an
extensive and thorough knowledge of the standards
for
professional Information and Referral as they relate
to the development and implementation of a resource
database.
Level of Performance:
Requires the ability to operate at a
professionally independent level, as well as direct
the activities of other staff who participate in
updating resource information.
Examples of Work Performed:
Responsible for preparing entries for the
computerized resource information
system utilizing the Info Line Taxonomy to classify
human services provided by agencies and
organizations. Gathers and reviews all pertinent
information about each agency to be included in the
database.
Maintains up to date information on services
available in CCGD service area and updates each
resource file at least once a year. Acts as liaison
with county representatives.
Scans newspapers, magazines and agency newsletters,
daily, for new resources and updated information on
existing
resources.
Facilitates the flow of resource information to the
2-1-1 Specialists.
Provides back up for the 2-1-1 Specialists during
the lunch hours, vacation/sick days, and during peak
hours of the
day.
Maintains records on intake activity, writes summary
reports and completes statistical data as requested.
Utilizes a computerized resource information system.
Adheres to policies and procedures of the Community
Council Information and Referral Orientation Manual.
Represents 2-1-1 and provides information at
community meetings and events.
Other related duties as assigned.
Minimum Requirements:
An Associate degree from a junior college in an
appropriate field and three
years experience in a social service agency. Ability
to speak clearly and distinctly. Good vision and
good hearing acuity (with glasses and hearing aids
if necessary).
Skill in use of computer screens and manual
dexterity and skill in use of keyboard. Personal
transportation for attending offsite meetings;
ability to
transport and handle materials for use at off-site
meetings.
Knowledge of the AIRS Info Line Taxonomy and
Standards of Information and Referral.
Desirable Requirements:
A Bachelors degree in the social service field.
Desirable Personal Qualities:
Tact, judgment and the ability to get along with a
variety of people.
Tolerance of a variety of viewpoints. The ability to
write and speak effectively.
All
resumes should be sent
to the attention of Human Resources; 1349 Empire
Central, suite 400, Dallas, TX 75247-4033 or
hr@ccgd.org.
PDF:
2-1-1 Resource Database Specialist Job Description ( Attach in email )
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(most links are PDF files )
Aging Information Office Directory of Services & Caregiver's Guide
click to go to link
2005 Nonprofit Salary & Benefits Survey
click to go to link
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