 |
|||
 |
|||
|
|
 2-1-1 Outreach CoordinatorResponsibilities: Under the direct supervision of the 2-1-1 Database Manager/Assistant Manager and the general supervision of the Director 2-1-1 Texas (Director, Resources & Technology), is responsible and accountable for acting as community liaison for 2-1-1 Texas/InfoLine. Attends community meetings, networks with other agencies, establishing and meeting regularly with community partners including agencies in outlying counties. Assists with media interviews as needed; represents 2-1-1 through public presentations to diverse audiences. Provides outreach at community fairs and other events where the Community Council’s presence is requested. Answers 2-1-1 Texas incoming phone calls to maintain familiarity with issues callers may express.
Level of Performance: Requires an extensive knowledge of the social service system; internal referral procedures and the eligibility requirements of public and private health, welfare, educational, recreational, and religious organizations in the counties served by the 211 Texas Infoline, the Aging Information Office. The service area includes Collin, Dallas, Denton, Ellis, Hunt, Kaufman, Navarro, Rockwall counties.
Requires the ability to function independently with a high degree of professionalism in interacting with a variety of people in varying circumstances and environments.
Examples of Work Performed: - Attends appropriate community meetings to network, make community contacts to build relationships and enhance resource possibilities. Makes program presentations to diverse audiences, assists with media interviews as appropriate, and represents 2-1-1 Texas/InfoLine at community fairs and similar events to increase awareness and use of 2-1-1 services. - Receives English and/or other language incoming 2-1-1 / InfoLine calls, assesses clients’ needs and makes appropriate referrals to social service agencies, programs and services. Keeps up-to-date, accurate records on all calls and follow-up on cases according to established protocols. - Conducts follow-up on randomly selected 2-1-1 callers to ensure satisfaction and gather suggestions for continuous service improvement. - Stays informed of current social issues, programs, and changes in services. Attends staff meetings, conferences and workshops in order to maintain and enhance professional skills. Identifies and works with key staff at community organizations to assure satisfactory delivery of services to clients. - Participates in select task forces and committees and performs other duties as assigned. - Requires contact by telephone with community service providers, other Information and Referral counselors, and individuals in need of services requiring reasonable tact, discretion, self-expression and a working knowledge of the organization and social services in general. - Physical exertion includes bending, pushing, standing and walking. - Must be able to move or lift approximately 25 pounds. - Must be able to work on a flexible schedule - Ability to prepare and deliver timely and relevant presentations to diverse audiences on behalf of 2-1-1. - Strong public speaking skills; comfortable when presenting to large or small audiences. - Must have reliable transportation - Must have a valid Texas Driver’s license - Ability to represent 2-1-1 Texas United Way Helpline in media interviews as needed.
MINIMUM REQUIREMENTS: An Associate degree from a junior college in an appropriate field. One year experience in a human services position. Demonstrated evidence of interviewing, assessment and problem solving skills. Ability to preserve confidential information. Ability to foster a workable, effective and productive relationship with other staff, administration, volunteers, agencies and clients. Ability to adapt to a changing caseload while maintaining standards of high quality. Ability to work effectively as a team member and provide assistance to other staff members willingly. Demonstrated experience in active listening, problem clarification, and follow through with tasks. Ability to speak clearly and distinctly. Good vision and good hearing acuity (with glasses and hearing aids if necessary). Skill in use of computer screens and manual dexterity and skill in use of keyboard. Personal transportation for attending off-site meetings; ability to transport and handle materials for use at off-site meetings. All resumes should be sent to the attention of Human Resources; 1349 Empire Central, suite 400, Dallas, TX 75247-4033 or hr@ccgd.org. PDF: 2-1-1 Outreach Coordinator Job Description ( Attach in email ) All forms are Adobe Acrobat PDF files, you may need the Acrobat Reader to properly view the files. Download Adobe Acrobat Reader here. On a Windows PC you need to "Right Click" on the link and use "save as" to save the pdf to your computer.
|
 |
|
