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Cell Phones

Currently 2-1-1 is accessible through all major wireless carriers.  We are working with other cell phone service providers to program access to 2-1-1 and hope to have it completed by the end of the year. 

2-1-1 Calls from Work: Agencies, Government Entities and Companies

If you are unable to access 2-1-1 from your work phone talk with your technical department to request 2-1-1 dialing access. 2-1-1 is a new dialing code so phone systems at agencies, government entities and companies will have to change the permissions in the phone system to allow employees to call 2-1-1.

2-1-1 Calls From Home

If you are unable to access 2-1-1 from home you may be experiencing one of the following situations:

Your telephone service provider has not programmed 2-1-1 as part of the service.

Access to 2-1-1 has been programmed by the telephone service provider but it is not working properly.

To correct the problem contact your telephone service provider's repair number to report that you are unable to connect to 2-1-1. If you need further assistance please contact 2-1-1 Texas InfoLine's technical department at 214-871-5065 ext 222. Please have the area code and prefix that you are calling from ready.

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2-1-1 From Payphones

2-1-1 was previously used by payphone providers as a way for callers to receive a refund for money lost while trying to place a call at a pay phone. Some payphones have not yet converted from using this number. If you are unable to connect to 2-1-1 using a payphone please write down the number of the payphone and sent it to resource@ccgd.org so we can resolve the problem. 2-1-1 is a free call.